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d.risk LIMITED

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If you are not satisfied with our financial advice service you can make a complaint by emailing glen@drisk.net.nz, or by calling: 0211 386 914.

You can also write to us at:   PO Box 33-616, Takapuna, Auckland.

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When we receive a complaint, we will consider it following our internal complaints process:

 • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

 • We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

 • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance and Financial Services Ombudsman Scheme.

This service is free, and is an independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can contact the Insurance and Financial Services Ombudsman Scheme by emailing info@ifso.nz, or by calling: 0800 888 202.  You can also write to them at: PO Box 10845, Wellington.

 

Contact details:

Drisk Limited (FSP712271) is the Financial Advice Provider.

You can contact us at:

Phone: 0211 386 914 Email: glen@drisk.net.nz

Address: PO Box 33-616, Takapuna, Auckland

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